REFUND & RETURN POLICY
At Futsran, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our Return & Exchange Policy below to ensure a smooth and hassle-free experience.
1. Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
- We will arrange for a replacement after verifying the issue.
- The replacement request should be raised within 24 hours of delivery by sharing clear photos or videos of the product.
- Once approved, the replacement product will be delivered within 5–7 business days, subject to stock availability.
2. How to Exchange an Item
- Contact Us: Reach out to our customer support team at support@futsran.com or call +91 9625722271, +91 9572145298 to request an exchange.
- Pack the Item: Carefully pack the product in its original packaging with all tags, accessories, and invoice.
- Return the Product: Follow the instructions provided by our support team. Depending on your location, we may arrange pickup or ask you to ship the product.
- Replacement Timeline: After the returned product is received and passes quality inspection, the replacement will be dispatched within 3–7 business days.
3. Non-Returnable & Non-Refundable Items
- Products marked as Final Sale or Clearance Sale.
- Used, damaged, washed, or altered products.
- Products returned without original tags or packaging.
- Personal care, hygiene, or customized products, where applicable.
4. Refund Policy
Futsran follows an Exchange Only Policy. We do not provide cash refunds except where required by applicable law or if a replacement cannot be arranged.
5. Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us:
- Email: support@futsran.com
- Phone: +91 9625722271
Thank you for shopping with Futsran. We appreciate your trust and are committed to providing you with the best shopping experience.